Privacy Policy

Last updated: August 1, 2026

This privacy policy (“Privacy Policy”) describes the privacy practices of Octask (“we,” “our,” and/or “us”) and how we collect, use, disclose, and otherwise process personal information from users of our website, applications, and services that link to this Privacy Policy (collectively, our “Services”). By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

This Privacy Policy does not apply where Octask acts as a processor or service provider on behalf of enterprise customers. In that context, our processing of your personal information is subject to our agreements with the enterprise customer. In those cases, the enterprise customer is the data controller, and its privacy policies will apply to the processing of your personal information. We are not responsible for the privacy or data security practices of our enterprise customers, which may differ from those explained in this Privacy Policy. Please refer to the enterprise customer’s privacy policies if you have any questions about their processing of your personal information.

Personal information we collect:

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

Where applicable, we indicate whether and why you must provide us with your personal data, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use our Services if that personal information is necessary to provide you with our Services or if we are legally required to collect it.

Information you provide to us:

Registration and account details. When you sign up for an account, Octask will collect your personal information, such as your first and last name and email address. We may also collect authentication credentials that let you access your account and information through other service providers.
Communications. If you contact us directly, we may receive your personal information. For example, when you contact us through our website, applications, Discord community, or other support channels with questions or feedback, we may receive your name, email address, the contents of your messages or attachments, and other information you choose to provide.
Payment information. If you make a payment through our Services, payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
Careers. If you apply for a role with us, you may submit contact information, employment-related information, and a resume. We will collect the information you choose to provide, such as your education and employment experience, including information made available through a third-party recruiting service.

Information we obtain from third parties:

Social media information. We may maintain pages on platforms such as Discord, X, YouTube, TikTok, Instagram, and other third-party services. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and its collection, use, and processing of your personal information.
Third-party login information. When you link, connect, or log into our Services with a third-party service, such as Google or Discord, you direct that service to send us information such as your registration and profile information, as controlled by that service or authorized by you through its privacy settings. To limit the information available to us, review the privacy settings of your third-party accounts.
Other sources. We may obtain your personal information from other third parties, such as marketing partners, publicly available sources, and data providers, and combine it with other information we have about you.

Information we collect when you use our Services:

Account data. When you create an account, we collect your name, email address, authentication information, and profile information.
User content. We collect text, documents, images, videos, audio, code, and other files or materials you upload or otherwise provide to our Services.
Conversations. Our Services allow you to interact with AI agents through chat conversations, including by submitting text, images, video, audio, files, and other materials (“Inputs”). These conversations generate responses based on your Inputs (“Outputs”). We collect the content of your conversations, including any information you choose to provide in your Inputs, and this information may be reproduced in the Outputs.
Transaction data. We collect your purchase history and subscription plan. We do not collect or store complete payment card information; payments and billing details are processed and stored by our third-party payment processor, Stripe, under its own privacy policy.
Device data. We receive information about the device and software you use to access our Services, such as operating system type and version, manufacturer and model, browser type, screen resolution, device type, IP address, unique identifiers, language settings, network information, and application diagnostic information.
Location information. When you use our Services, we may receive general location information such as a city, state, or geographic area. For example, we may infer your general location from your IP address.
Usage information. We automatically receive information about your interactions with our Services, such as pages or screens viewed, time spent, navigation paths, activity, access times and duration, and whether you have opened our marketing emails or clicked links within them.
Collaboration data. When you communicate or collaborate with other users through our Services, we and our service providers may receive the content of messages you send and receive, information about those messages, and real-time activity data such as editing state and presence.
Cookies. We and our third-party partners collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Analytics, advertising, and security partners may also use these technologies to collect information about your online activities over time and across different services. You can manage cookie preferences through your browser settings. For more information, please review any Cookie Policy or cookie notice made available through our Services.

How we use your personal information:

We use the information we collect to:

Provide, maintain, operate, support, and improve our Services;
Train, develop, and improve the artificial intelligence, machine learning systems, and models that support our Services, where permitted by your settings and applicable law;
Process your payments and complete transactions with you;
Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;
Provide support and respond to requests, questions, and feedback;
Personalize your experience on our Services;
Facilitate connections with third-party services or applications;
Analyze and improve our Services and develop new products, services, features, and functionality;
Conduct marketing or advertising activities as permitted by law, including notifying you of promotions, offers, and events through email and in-app notifications;
Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities;
Prevent fraud, promote safety, and enforce our legal rights, including to: (a) protect our, your, or others’ rights, privacy, safety, or property; (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity; and
Generate anonymous or aggregate data containing only de-identified, non-personal information that we may use for lawful business purposes, including analyzing and improving our Services, conducting research, and promoting our business.

We may also use the information we collect for other purposes for which we provide notice at the time the information is collected.

Legal bases for processing European personal information:

If you are located in the European Economic Area or the United Kingdom, we only process your personal information when we have a valid legal basis, including as set forth below.

Consent. We may process your personal information where you have consented to certain processing. For example, we may use cookies where you have consented to such use.
Contractual necessity. We may process your personal information where required to provide you with our Services. For example, we may need to process your personal information to respond to your inquiries or requests.
Compliance with a legal obligation. We may process your personal information where we have a legal obligation to do so, such as to comply with tax, labor, and accounting obligations.
Legitimate interests. We may process your personal information where we or a third party have a legitimate interest in doing so. We have legitimate interests in product development, internal analytics, and improving the safety, security, and performance of our Services. We rely on these interests only where they are not overridden by your rights and interests.

How we share your personal information:

Vendors and service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate our Services, such as customer support, hosting, analytics, email delivery, marketing, payment processing, and database management.
Third-party integrations. If you connect a third-party service or application to our Services, we may disclose information to that third party.
Partners and affiliates. We may disclose information we receive to our current or future partners and affiliates for any purpose described in this Privacy Policy.
Analytics partners. We use analytics services to collect and process certain analytics data. These services may also collect information about your use of other websites, applications, and online resources under their own privacy policies.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services they provide to us.
Compliance, fraud prevention, and safety. We may share your personal information for the compliance, fraud prevention, and safety purposes described above, including where you post objectionable content on or through our Services.
Business transfers. We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction or potential transaction such as a divestiture, merger, consolidation, acquisition, reorganization, sale of assets, bankruptcy, or dissolution.
Consent. We may also disclose your information with your permission.

Your choices:

Public sharing. You may choose to export or publicly share Outputs based on material you submit to us and use those Outputs for any lawful purpose, including display on websites or social media.
Location information. You can limit location information shared by your device through its operating system or browser settings.
Access or update your information. To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct information in our possession that you previously submitted through our Services.
Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the communication or by contacting us at support@octask.ai. Even if you opt out of marketing communications, you may continue to receive service-related and other non-marketing communications.
Do Not Track. Some internet browsers may be configured to send “Do Not Track” signals to online services. There is no accepted standard for responding to these signals, and we do not respond to them.
Your European privacy rights. If you are located in the EEA or the UK, you may request access to the personal information we maintain about you, update and correct inaccuracies, restrict or object to processing, have your personal information anonymized or deleted where appropriate, or exercise your right to data portability. You also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.

You may withdraw any consent you previously provided regarding the processing of your personal information at any time and free of charge. We will apply your preferences going forward, and this will not affect the lawfulness of processing before you withdrew consent.

You may exercise these rights by contacting us using the details at the end of this Privacy Policy. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Exceptions and limitations may apply to each right. While changes will be reflected in active user databases immediately or within a reasonable period, we may retain information for backups, archiving, fraud and abuse prevention, analytics, legal obligations, or where we otherwise reasonably believe we have a legitimate reason to do so.

Other sites, mobile applications, and services

Our Services may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party.

Our content may also be included on web pages or in mobile applications or online services that are not associated with us. We do not control third-party websites, mobile applications, or online services and are not responsible for their actions or privacy practices. Other websites and services follow different rules regarding the collection, use, and sharing of personal information. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

Data retention

We take measures to delete your personal information or keep it in a form that does not permit identifying you when it is no longer necessary for the purposes for which we process it, unless we are required by law to retain it for a longer period. When determining a retention period, we consider criteria such as the products and services requested by or provided to you, the nature and length of our relationship with you, the impact on our Services if we delete information, mandatory retention periods, and relevant statutes of limitation. In certain cases, we also retain information for legal reasons after your account has been deleted, such as responding to legal requests, complying with applicable law, and resolving data rights requests and complaints.

Following the relevant retention period, personal information is deleted from storage. Copies may remain for a limited time in backup storage used to recover information after a data-loss event.

Security practices

We use reasonable organizational, technical, and administrative measures designed to protect personal information we maintain against unauthorized access, misuse, loss, disclosure, alteration, and destruction. Unfortunately, transmission over the internet cannot be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee its security.

Children

Our Services are not intended for use by anyone under 18 years of age, or under the age of legal majority in their jurisdiction if higher, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please alert us at support@octask.ai.

Regional disclosures

Depending on where you live, you may have specific privacy rights. Where applicable under local law and subject to applicable exceptions, you may have the following rights regarding your personal information:

Request access to and/or a copy of certain information we hold about you, including in a portable and/or machine-readable format;
Object to how we process your personal information;
Update or correct your personal information;
Request that we delete certain personal information we hold about you;
Restrict how we process certain personal information about you;
Request that we transfer your information to a third-party service provider;
Opt out of sharing personal data for targeted advertising; and
Withdraw your consent at any time where you provided consent for processing.

To exercise your rights, you or an authorized agent may submit a request by emailing support@octask.ai. After receiving your request, we may need to verify your identity before processing it.

International visitors

Our Services may be hosted and personal information may be stored or processed in countries or regions other than where you live. Those locations may have data protection laws that differ from the laws in your jurisdiction. Where required, we use recognized legal mechanisms for international transfers, such as European Commission-approved or UK Government-approved Standard Contractual Clauses, or other safeguards permitted under applicable data protection law. We may transfer personal information in connection with storing and processing data, fulfilling requests, and operating our Services. For more information about the transfer tools or contractual safeguards we use where applicable, contact us as described below.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it through our Services.

How to contact us

We are responsible for the processing of personal information described in this Privacy Policy. Please direct questions or comments about this Policy or our privacy practices to support@octask.ai.